![]() So, if a policyholder or an agent contacts the insurance company regarding the status of payment around a specific claim, customer support may not have access to the ERP, claims processing, and financial systems that help identify where, when, and to whom the payment was sent. Because there is still a lot of manual documentation and data being collected around servicing claims and policies, data is often entered into disparate systems that are inaccessible throughout the value chain. By removing barriers that exist between the front, middle, and back office, and by empowering employees with automated workflows, artificial intelligence, and machine learning, financial institutions can deliver superior customer experiences that are consistent each and every time.įor example, let’s look at the insurance industry. ![]() IaaS, PaaS, and SaaS are not just acronyms for the tech world… they actually define the platforms by which businesses can launch strategic initiatives, exploit and manage risk, and create lasting business value.Īs Steve Bates, Retired Principal and Global Lead, KPMG CIO Center of Excellence stated, “Siloed, monolithic structures must be reimagined from islands of projects and activities to full-stack architectures and customer experience teams.” There are two major themes in that statement: technology modernization and customer experience. Businesses are moving away from the systems of the past to multi-cloud environments where legacy and cloud-native applications operate more seamlessly and securely. This is a limited time offer, there are only few spots available.Digital transformation is modernizing financial services companies and institutions at an accelerated pace. ![]()
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